SHEET 02 · COMPONENTS · SPECIFICATIONS
Four components. One system.
Every Synked system is assembled from four standard components, specified below. Each is custom-fitted to your business during the design phase.
SYN-A1
AI Agents
CONVERSATION-BEARING COMPONENT| Function | Handles real conversations for support, sales qualification, and internal operations — in your tone, under your policies. |
|---|---|
| Interfaces | Web chat · Email · WhatsApp · Internal tools |
| Capabilities |
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| Failure mode | Confidence drops → hands off to a human, with full context attached. Never guesses. |
SYN-K2
Knowledge Systems
RETRIEVAL-GROUNDED · RAG| Function | AI that actually knows your business — answers grounded in your documents, wikis, catalogs, and databases. |
|---|---|
| Sources | Internal docs · Wikis · Product catalogs · Databases · Ticket history |
| Guarantees | Every answer cites its source. Content re-indexed continuously as your documents change. |
| Access control | Scoped per team and role. Knowledge boundaries are enforced, not suggested. |
SYN-W3
Workflow Automation
PROCESS-BEARING COMPONENT| Function | End-to-end automation of the handoffs that burn hours today. The copy-paste work, eliminated. |
|---|---|
| Integrations | CRM · Slack · Notion · Shopify · Custom APIs |
| Typical flows |
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| Design rule | Automations are drawn before they are built. You approve the diagram; we build to it. |
SYN-M4
Maintenance & Ops
THE COMPONENT EVERYONE ELSE SKIPS| Function | Launch is day one, not the finish line. We keep the system monitored, tuned, and improving. |
|---|---|
| Coverage | 24/7 monitoring with human escalation |
| Cycle | Monthly performance & ROI reporting · Prompt and model optimization · Scaling as volume grows |
| Why it matters | Unmaintained AI degrades quietly. Maintained AI compounds. This component is why our systems still work a year later. |
2.5